Privacy Policy

1. Data Controller

The company O’CAOU SARL, headquartered at 108 Impasse de la Bignonne, 83270 Saint-Cyr-sur-Mer, registered in the Toulon registry under number 930544200, is the data controller for the data collected on the site. www.ocaou.com.

2. Collected Data

We collect different types of personal information when you use our site, including:

  • Identification data: name, first name, email address, phone number, postal address.
  • Connection data: IP address, browser type, visit duration.
  • Transaction data: information related to payments and purchases made on the site.
  • Browsing data: pages visited, time spent on the site, products viewed.

3. Purposes of Data Processing

The collected data is used for:

  • Manage and process orders, deliveries, and returns.
  • Communicate with customers (order tracking, customer support, product information).
  • Improve the user experience on the site.
  • Conduct visit statistics and site performance analyses.
  • Send newsletters, promotional offers, and commercial information (if explicit consent from the user).

4. Legal Basis for Processing

The processing of data is based on the following legal grounds:

  • Contract execution: to manage orders and deliveries.
  • Consent: for sending newsletters or marketing communications.
  • Legitimate interest: to improve our site and our product offerings.
  • Legal obligation: to comply with legal and regulatory requirements.

5. Data Retention

Personal data is kept for a limited time:

  • Order data: kept for 5 years from the end of the contractual relationship.
  • Billing data: kept for 10 years in accordance with legal obligations.
  • Marketing data: retained until consent is withdrawn or 3 years after the last contact with the customer.

6. Data Recipients

The data collected is exclusively intended for O'CAOU. However, it may be transmitted to third parties in the following cases:

  • Service providers (hosting, payment management, delivery, marketing services).
  • Administrative or judicial authorities in the context of legal requisitions.

7. Data Security

O'CAOU implements all necessary technical and organizational measures to protect your personal data against loss, unauthorized access, alteration, or disclosure. Our servers are secure and we use encryption protocols for sensitive transactions.

8. Your Rights

In accordance with the "Informatique et Libertés" law and the GDPR, you have the following rights:

  • Right of access: obtain information about the processing of your data.
  • Right to rectification: correct inaccurate or incomplete data.
  • Right to deletion: request the deletion of your data under certain conditions.
  • Right to object: object to the processing of your data for legitimate reasons.
  • Right to portability: retrieve your data in a structured format.
  • Right to limitation: request the suspension of the processing of your data.

To exercise these rights, you can contact us by email at the following address: hello@ocaou.com.

10. Cookies

We use cookies to improve navigation on our site and for statistical purposes. Cookies are small text files stored on your computer. You can configure your browser to refuse cookies. For more information, please see our Cookie policy.

11. Modification of the Privacy Policy

O'CAOU reserves the right to modify this Privacy Policy at any time. Changes will be posted on this page. We encourage you to regularly check this page to stay informed of updates.